WYNN HEALTH GROUP LIMITED
The management of Dokitari mobile clinic are committed to protecting the privacy clients. Information
collected is kept strictly confidential and used only for the medical and health care of patients.
To ensure patients who consult on our platform are comfortable in entrusting their health information to
the Doctors. This policy provides information to patients as to how their personal information is collected
and used on the platform and the circumstances in which we may disclose it to third parties.
This policy applies to all Doctor partners, employees and patients of Dokitari mobile clinic.
4. PRACTICE PROCEDURE
The Platform will:
- Provide a copy of this policy upon request
- Ensure staff comply with the APP and deal appropriately with inquiries or concerns
- Take such steps as are reasonable in the circumstances to implement practices, procedures and
systems to ensure compliance with the APP and deal with inquiries or complaints
- Collect personal information for the primary purpose of managing a patient’s healthcare and for
financial claims and payments
The health professionals will take reasonable steps to ensure patients understand
- What information has been and is being collected
- Why the information is being collected and whether this is due to a legal requirement
- How the information will be used or disclosed
- Why and when their consent is necessary
- The Practice’s procedures for access and correction of information, and responding to complaints of
information breaches, including by providing this policy
The platform will only interpret and apply a patient’s consent for the primary purpose for which it was
provided. The Platform staff must seek additional consent from the patient if the personal information
collected may be used for any other purpose.
5. COLLECTION, USE AND DISCLOSURE
Dokitari mobile clinic recognises that the information we collect is often of a highly sensitive nature and
as an organisation we have adopted the privacy compliance standards relevant to Dokitari mobile clinic to
ensure personal information is protected.
For administrative and billing purposes and to ensure quality and continuity of patient care a patient’s
health information is shared between the medical practitioners of Dokitari mobile clinic.
Collected personal information will include patient’s
- Names, addresses and contact details
- Medicare number for identification and claiming purposes
- Healthcare identifiers
- Medical information including medical history, medications, allergies, adverse events,
immunisations, social history, family history and risk factors.
A patient’s personal information may be held at Dokitari in various forms
- As paper records
- As electronic records
- As visuals i.e xrays, ct scans, videos & photos
- As audio recordings
Dokitari mobile clinic’s procedures for collecting personal information is set out below:
- Practice staff collect patient’s personal and demographic information via registration when patients
present to the clinic for the first time. Patients are encouraged to pay attention to the collection
statement that they complete as a new patient
- During the course of providing medical services the Dokitari’s healthcare practitioners will
consequently collect further personal information
- Personal information may also be collected from the patient’s guardian or responsible person (where
practicable and necessary) or from other involved healthcare specialists.
Dokitari mobile clinic holds all personal information securely, whether in electronic format, in protected
information systems or in hard copy in a secured environment.
Personal information collected by Dokitari mobile clinic may be used or disclosed in the following
- For medical defence purposes
- As required by law in instances of mandatory reporting of communicable diseases
- Necessary to lessen or prevent a serious threat to a patient’s life, health or safety or public health
or safety, or it is impracticable to obtain patient’s consent
- To assist in locating a missing person
- For the purpose the patient was advised during consult with the consulting Doctor;
- As required during the normal operation of services provided. i.e. for referral to a medical specialist
or another health service provider;
- For the purpose of a confidential dispute resolution process
- Some disclosure may occur to third parties engaged by or for the practice for the Practice for business
purposes such as accreditation or for the provision of information technology. These third parties are
required to comply with this policy.
Dokitari mobile clinic will not disclose personal information to any third party other than in the course
of providing medical services, without full disclosure to the patient or the recipient, the reason for the
information transfer and full consent from the patient.
Dokitari mobile clinic evaluates all unsolicited information it receives to decide if it should be kept,
acted upon or destroyed.
Dokitari mobile clinic will employ all reasonable endeavours to ensure that a patient’s personal
information is not disclosed without their prior consent.
6. DATA QUALITY
Patient information collected and retained in our records for the purpose of providing quality health care
will be complete, accurate, and up to date at the time of collection. Doctors are reminded to review past
medical history at least every 3 years.
7. DATA SECURITY
All due care will be taken to ensure the protection of patient privacy during the transfer, storage and use
of personal health information.
8. ACCESS TO PATIENT INFORMATION AND CORRECTION
The following will apply with regard to accessing personal and private medical information by an individual:
- An individual has the right to request access their own personal information and request a copy or part
of the whole record
- Individuals have the right to obtain their personal information. Requests must be made in writing and
an acknowledgement letter will be sent to the patient within 14 days confirming the request and
detailing whether the request can be complied with and an indication of any costs associated with
providing the information. Time spent and photocopying costs when processing a request can be passed on
to the requesting patient. Information can be expected to be provided within 30 days
- Whilst the individual is not required to give a reason for obtaining the information, a patient may be
asked to clarify the scope of the request;
- In some instances the request to obtain information may be denied, in these instances the patient will
- The material over which a Doctor has copyright might be subject to conditions that
prevent or restrict further copying or publication without the Doctors permission;
- Dokitari mobile clinic will take reasonable steps to correct personal information where it is satisfied
they are not accurate or up to date. From time to time the practice will ask patients to verify the
personal information held by the practice is correct and up to date.
- Patients may also request the Practice corrects or updates their information and patients should must
such requests in writing
- Upon request by the patient, the information held by this clinic will be made available to another
9. PARENTS/GUARDIANS AND CHILDREN
To protect the rights of a child’s privacy, access to a child’s medical information may at times be
restricted for parents and guardians. Release of information may be referred back to the treating Doctor
where their professional judgement and the law will be applied.
The management of Dokitari mobile clinic understands the importance of confidentiality and discretion with
the way we manage and maintain the personal information of our patients. The platform takes complaints and
concerns about the privacy of patient’s personal information seriously. Patients should express any privacy
concerns in writing. The Practice will then attempt to resolve it in accordance with its complaint
All employees of Dokitari mobile clinic are required to observe the obligations of confidentiality in the
course of their employment and are required to sign Confidentiality Agreements.
In the instance where you are dissatisfied with the level of service provided within the clinic we
encourage you to discuss any concerns relating to the privacy of your information with the Platform Manager
or your Doctor.
If the complaint has not been resolved to your level of satisfaction all complaints should be directed to: