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The management of Dokitari mobile clinic are committed to protecting the privacy clients. Information
collected is kept strictly confidential and used only for the medical and health care of patients.
To ensure patients who consult on our platform are comfortable in entrusting their health information to
the Doctors. This policy provides information to patients as to how their personal information is collected
and used on the platform and the circumstances in which we may disclose it to third parties.
This policy applies to all Doctor partners, employees and patients of Dokitari mobile clinic.
The Platform will:
The health professionals will take reasonable steps to ensure patients understand
The platform will only interpret and apply a patient’s consent for the primary purpose for which it was provided. The Platform staff must seek additional consent from the patient if the personal information collected may be used for any other purpose.
Dokitari mobile clinic recognises that the information we collect is often of a highly sensitive nature and
as an organisation we have adopted the privacy compliance standards relevant to Dokitari mobile clinic to
ensure personal information is protected.
For administrative and billing purposes and to ensure quality and continuity of patient care a patient’s health information is shared between the medical practitioners of Dokitari mobile clinic.
Collected personal information will include patient’s
A patient’s personal information may be held at Dokitari in various forms
Dokitari mobile clinic’s procedures for collecting personal information is set out below:
Dokitari mobile clinic holds all personal information securely, whether in electronic format, in protected
information systems or in hard copy in a secured environment.
Personal information collected by Dokitari mobile clinic may be used or disclosed in the following instances:
Dokitari mobile clinic will not disclose personal information to any third party other than in the course
of providing medical services, without full disclosure to the patient or the recipient, the reason for the
information transfer and full consent from the patient.
Dokitari mobile clinic evaluates all unsolicited information it receives to decide if it should be kept, acted upon or destroyed.
Dokitari mobile clinic will employ all reasonable endeavours to ensure that a patient’s personal information is not disclosed without their prior consent.
Patient information collected and retained in our records for the purpose of providing quality health care will be complete, accurate, and up to date at the time of collection. Doctors are reminded to review past medical history at least every 3 years.
All due care will be taken to ensure the protection of patient privacy during the transfer, storage and use of personal health information.
The following will apply with regard to accessing personal and private medical information by an individual:
To protect the rights of a child’s privacy, access to a child’s medical information may at times be restricted for parents and guardians. Release of information may be referred back to the treating Doctor where their professional judgement and the law will be applied.
The management of Dokitari mobile clinic understands the importance of confidentiality and discretion with
the way we manage and maintain the personal information of our patients. The platform takes complaints and
concerns about the privacy of patient’s personal information seriously. Patients should express any privacy
concerns in writing. The Practice will then attempt to resolve it in accordance with its complaint
All employees of Dokitari mobile clinic are required to observe the obligations of confidentiality in the
course of their employment and are required to sign Confidentiality Agreements.
In the instance where you are dissatisfied with the level of service provided within the clinic we encourage you to discuss any concerns relating to the privacy of your information with the Platform Manager or your Doctor.
If the complaint has not been resolved to your level of satisfaction all complaints should be directed to: [email protected]